Single Swing Set With Boat Swing

Shipping

We are committed to delivering a seamless and efficient shipping experience for our customers. Therefore, we offer shipping on Gobaplay products within New Zealand.

Please note that due to the absence of retail stores across the country, a freight charge of $100 is required and added to the purchase price of your gobaplay products.

Delivery of your Gobaplay product is handled by Mainfreight, who typically delivers within a 7-10 working day timeframe. If you reside in an area that may not be suitable for large trucks, such as the hill suburbs of Wellington, please inform us in advance so we can make alternative arrangements for your delivery.

For delivery updates, kindly contact Mainfreight, as they hold the delivery information. However, if the product is a surprise, we recommend that you plan accordingly to avoid any disappointment, as we cannot guarantee the specific time or day of delivery.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the following information regarding returns:

Within 30 days from the date of delivery, we allow customers to return their gobaplay products.

If your gobaplay products have not been opened or used, only the freight cost to return the products to gobaplay will be incurred.

If your gobaplay products have been opened or installed, the below conditions will apply;

Freight Costs of $100 to return the originally purchased model will be the customers responsibility

If the products have been installed, they must be dismantled at the customer’s expense and packed into its original packaging (if the original packaging is not available then gobaplay can send at the customer’s expense, boxes for packing).

Once returned, the products will be inspected and confirmed to be in good condition and is suitable to be sold as an ex-demo model, and a $100 restocking fee will apply.

If the products are not able to be certified as an ex-demo model, additional refurbishment costs may be charged to the customer.

gobaplay will then issue a refund of the purchase price including any promotions of all products returned. Any refund processed will be exclusive of any return freight, restocking fees or refurbishment costs.

To discuss or arrange a return of your new gobaplay products, please contact us on 800 586 772.